Terms & Conditions

2. Eligibility and account requirements

You may use Dream Royale Casino only if you are legally permitted to do so in your location and meet the applicable minimum age requirement. Online gambling laws can differ between Australian states and territories and may also apply differently depending on the service being used. You are responsible for checking that your use of the website is lawful where you are located.

You must provide accurate, complete and current information when registering or using an account. Information may include your name, date of birth, residential details, payment information and identity documents where required. You must update your information if it changes. The operator may request verification before allowing access to certain features, processing transactions or completing other account-related activities.

You may have only one personal account unless the operator expressly permits otherwise. An account must be used only by the person to whom it belongs. You must keep your username, password, verification codes and other security information confidential. You are responsible for activity carried out through your account where you have failed to take reasonable steps to protect your access details.

• Do not create an account using false, misleading or stolen information.
• Do not allow another person to access or use your account.
• Do not use an account for business, resale, syndication or other unauthorised purposes.
• Do not attempt to bypass account, age, location, identity or security checks.
• Notify the operator promptly if you suspect unauthorised access or unusual account activity.

The operator may refuse an application, limit access, suspend an account or close an account where permitted by law. This may occur if information cannot be verified, the account appears to be duplicated, the services are being misused, responsible gambling concerns arise, or there is a suspected breach of these terms or applicable law.

4. Responsible gambling, privacy and general conditions

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Never chase losses, gamble to deal with stress, or borrow money to gamble. Take regular breaks and consider using available account controls, deposit limits, time limits, activity statements or self-exclusion options where offered.

If gambling is affecting your finances, relationships, work, health or wellbeing, stop using the service and seek support from an appropriate Australian gambling-help organisation or qualified professional. You may contact the operator through the available support channels to ask about responsible gambling tools or account restrictions. Services may be unavailable to people who are underage, self-excluded or otherwise restricted by law.

Privacy and personal information

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected to create and manage accounts, verify identity and age, process payments, provide customer support, protect the website, meet legal obligations and prevent fraud or other prohibited activity. You should read the Privacy Policy for more information about how information is collected, used, stored and disclosed.

Acceptable use

• Do not interfere with the operation, security or availability of the website.
• Do not introduce malware, automated tools, harmful code or unauthorised software.
• Do not attempt to exploit an error, vulnerability, pricing issue or technical fault.
• Do not engage in fraud, money laundering, collusion, manipulation or other unlawful conduct.
• Do not copy, reproduce, modify, distribute or commercially exploit website content without permission.
• Do not use the service in a way that infringes another person’s rights or breaches applicable law.

Availability and liability

The website and services may be changed, interrupted, suspended or withdrawn, including for maintenance, security, technical problems, legal reasons or circumstances outside the operator’s reasonable control. The operator does not guarantee that the website will always be available, error-free or compatible with every device or connection.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, failures of third-party networks or payment providers, or your failure to keep account details secure. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Suspension, closure and complaints

You may stop using the website at any time. The operator may suspend or close an account where permitted by law, including for a breach of these terms, unsuccessful verification, responsible gambling concerns, security reasons or suspected unlawful activity. Any remaining balance will be handled in accordance with applicable law and the circumstances of the account.

If you have a question, complaint or concern, use the customer support channel available on the website and provide enough information for the matter to be reviewed. Complaints may be assessed under the operator’s internal process and any applicable legal or regulatory requirements. These terms are governed by the laws that apply to the relevant service and your location, subject to any mandatory Australian consumer rights.