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Betting Rules

These Betting Rules explain the general conditions that apply when you use Dream Royale Casino to play casino games or place other permitted bets. Please read them carefully before using the website. By opening an account, accessing our services or submitting a bet, you confirm that you understand and accept these rules, together with any other terms shown on the website.

Dream Royale Casino holds a Curaçao Gaming Authority licence, reference number OGL/2024/1743/0960, and secures player data and payment transactions with TLS encryption.

General betting conditions

Dream Royale Casino provides online gaming services subject to applicable Australian laws and regulatory requirements. The games and betting options available to you may depend on your location, account status, verification checks, technical availability and any legal restrictions that apply. You are responsible for making sure that your use of the website is lawful in the place where you are located.

You must be at least the legal gambling age that applies to you and must use an account registered in your own name. You may not allow another person to access your account, place bets for you or use your payment method without authorisation. Account details must be accurate, complete and kept up to date. We may ask for information or documents to verify your identity, age, location or source of funds before allowing you to continue using certain services.

  • Only one personal account may be opened unless Dream Royale Casino has expressly approved otherwise.
  • You must keep your username, password and other security details confidential.
  • You are responsible for activity carried out through your account unless you have promptly reported unauthorised access.
  • You must not use the website for unlawful activity, fraud, money laundering or any purpose unrelated to permitted gaming.
  • You must not attempt to interfere with the website, manipulate a game or exploit a technical error.
  • You must follow any game-specific instructions, limits and conditions displayed before placing a bet.

A bet is accepted only when it has been successfully submitted and recorded by our systems. Selecting a stake or completing a betting slip does not, by itself, guarantee that a bet has been accepted. You should check your account history or confirmation screen after placing a bet. If a bet does not appear to have been recorded, do not assume that it was accepted.

Placing bets and game results

Before confirming a bet, check the selected game, stake, bet type and any other information shown on screen. You should only submit a bet when all details are correct. Once accepted, a bet generally cannot be changed or cancelled unless a specific rule, promotion condition or legal requirement allows it. The applicable stake, odds, prize information or game terms will be shown where relevant before confirmation.

Game outcomes are determined by the relevant game software, random number generation, event result or other authorised settlement process. Where a game uses random outcomes, each play is independent and previous results do not affect future results. A displayed result, account record or official settlement record will normally be used to determine the outcome of a bet.

Settlement and corrections

Bets are settled according to the rules displayed for the relevant game or betting product. If information is missing, delayed, incorrectly displayed or later corrected, settlement may be adjusted to reflect the correct result. We may void, cancel or amend a bet where there has been an obvious error, a system malfunction, a communication failure, a breach of these rules or an event that makes settlement impossible or unlawful.

If a game is interrupted, the outcome will be handled in accordance with the applicable game rules and available transaction records. A wager may be returned, completed or otherwise resolved depending on whether the result was determined before the interruption. Where the correct outcome cannot be established, the relevant game rules and applicable requirements will be followed.

  • You should not continue playing if a result, balance or transaction appears incorrect.
  • Report suspected errors, duplicate bets or unexpected account activity as soon as possible.
  • A technical display issue does not necessarily change the official result or account record.
  • We may review unusual betting activity before confirming a result or releasing funds.
  • Game rules shown on the relevant page form part of the conditions for that game.

Accounts, payments and withdrawals

All deposits and withdrawals must be made using payment methods that you are authorised to use. Payment details may need to match the verified account holder. We may delay, reject or reverse a transaction where the method is not supported, information is incomplete, a payment is disputed or further checks are required. Additional conditions may apply to particular payment methods and will be shown where relevant.

You must not deposit more money than you can afford to lose. Before playing, consider setting a personal budget and using any available deposit, wagering or session controls. Money in your gaming balance is not a guarantee of winnings, and placing a deposit does not create an entitlement to a bonus, prize or withdrawal outside the applicable terms.

Withdrawals may be subject to identity verification, payment checks, account review and any applicable game or promotional conditions. We may request documents before processing a withdrawal. A transaction will not be treated as complete until it has been processed through the relevant payment system. Processing times can vary according to the payment method, verification requirements, weekends, public holidays and other circumstances outside our control.

  • Keep your payment information secure and tell us promptly if it is compromised.
  • Do not use a payment method belonging to another person without proper authorisation.
  • Make sure your account information is accurate before requesting a withdrawal.
  • Review the conditions of any offer before using funds associated with that offer.
  • We may return funds to the original payment method where required by law or payment procedures.

If an account has a negative balance, contains funds received in error or is connected with prohibited activity, we may take steps permitted by law to correct the balance or restrict account activity. Any review will be handled in accordance with our terms, privacy obligations and applicable legal requirements.

Responsible play, security and support

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits before you start, take regular breaks and never chase losses by increasing your stakes. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling-help service.

You may be able to use account tools such as deposit limits, loss limits, time reminders, cooling-off periods or account closure, depending on the services available to you. These tools are designed to support safer play but cannot guarantee that you will not gamble. You remain responsible for making decisions about your account and should contact support through the channels provided on the website if you need help using an available control.

Prohibited conduct

You must not use software, devices, scripts or methods intended to gain an unfair advantage, disrupt games, bypass security or interfere with another person's account. You must not conceal your identity, provide false information, use stolen payment details or engage in collusion. Suspected fraud, manipulation or other prohibited conduct may lead to account restrictions, bet cancellation, withholding of activity pending review or other action permitted by law.

Changes and questions

These rules may be updated from time to time to reflect changes to games, technology, legal requirements or our services. The current version will be made available on the website. Where a change is important, additional notice may be provided. You should review the rules before continuing to play, particularly when using a new game or betting product.

If you have a question about a bet, game result, account transaction or responsible gambling option, use the support channel made available on the Dream Royale Casino website. When contacting support, provide relevant account and transaction information without sharing your password. We will handle enquiries in line with our verification, security and privacy procedures.