Privacy Policy

Information we may collect

To provide and operate an online casino account, Dream Royale Casino may handle information supplied by a player, information created through use of the website and information received from service providers involved in operating the platform. The information collected depends on the services used, the player’s interactions with the website and any checks that may be required.

Account and contact details

This may include a player’s name, date of birth, residential or contact details, login information and other details provided during registration or account management. Contact information may be used to respond to enquiries, provide account notices, assist with security matters and communicate important service information.

Identity and verification information

Where verification is required, the site may request identity documents, proof of address, age-related information or other information needed to confirm an account. Information from these checks may be used to help prevent identity misuse, fraud, money laundering, underage access and other unlawful or prohibited activity. Verification records may also be reviewed when account details change or when unusual activity is identified.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and transaction history. Payment service providers may process payment information under their own privacy terms. Where possible, payment details are handled through appropriate payment channels rather than being unnecessarily retained by the casino website.

Device, usage and cookie data

When a player visits or uses the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, pages viewed, approximate location, referral information, access times and interactions with website features. This information helps maintain website security, understand how the services are used, troubleshoot technical issues and improve the player experience.

Sharing, security and storage

Information may be shared with carefully selected service providers that help operate the website and casino services. These may include payment processors, identity and verification providers, technology and hosting providers, security services, customer support tools, professional advisers and other suppliers that process information on behalf of the website. Information may also be disclosed where necessary to prevent fraud or unlawful activity, protect players and the website, respond to legal requests or meet applicable obligations.

Service providers are expected to handle information only for appropriate purposes and to apply suitable safeguards. Some providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection and secure processing, subject to applicable requirements.

Information may also be shared where a player asks the site to do so, where disclosure is needed to investigate a complaint or dispute, or where it is necessary to protect the rights, safety or property of players, service providers or the website. Information is not intended to be sold for unrelated purposes.

Security measures are used to reduce the risk of unauthorised access, loss, alteration, disclosure or misuse. These measures may include access controls, authentication processes, monitoring, encryption or other technical and organisational safeguards. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Players should protect their login details, use a secure device and contact support promptly if they suspect unauthorised account activity.

Retention of information

Information is kept for as long as reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. The applicable retention period can depend on the type of record and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements. A request to delete information may therefore be limited where records must be retained for legal, security, financial, fraud prevention or dispute-related reasons.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, players may have rights relating to information held about them. These rights may include asking for access to personal information, requesting correction of inaccurate or incomplete information, asking for deletion of information and withdrawing consent to marketing communications. Some requests may be limited where information must be retained for legal, security, fraud prevention, dispute resolution or account administration reasons.

How to make a request

To exercise a data right or ask a privacy question, contact support@dreamroyalecasino.wtf. A request should explain what information or action is being sought and include enough detail to help identify the relevant account. For security, reasonable steps may be taken to verify the requester’s identity before information is disclosed or an account change is completed.

• Access: ask for a copy of personal information held about you, subject to applicable restrictions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer required and deletion is permitted.
• Marketing consent: withdraw consent to marketing communications at any time. Essential account and security messages may still be sent.

Requests are considered within a reasonable time. If information cannot be provided, corrected or deleted, an explanation may be given where appropriate. Players may also have the right to raise a privacy concern with an applicable privacy authority or seek other remedies available under Australian privacy requirements.

Accuracy and account updates

Players should keep their account and contact details accurate and up to date. Some changes may require additional verification to protect the account and prevent misuse. If a player believes that information held by the site is inaccurate or incomplete, they can contact support@dreamroyalecasino.wtf and explain the information that should be reviewed.

Changes to this Privacy Policy

This Privacy Policy may be updated when services, technology, operational practices or applicable requirements change. The current version will be made available on the website. Players should review this page from time to time to understand how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.